Reference

How 5jeta Handles Your Personal Information

Your account data stays with us — not passed around, not sold. This policy sets out exactly what we collect when you open an account, deposit via bKash or Nagad, or contact support, and how that information is protected.

Data collected on registration onlybKash, Nagad, Rocket details secured separatelyNo data sold to third partiesYou can request your data at any timePolicy applies across mobile and desktop access
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5jeta How 5jeta Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply SSL encryption across every account session — on mobile browsers and on desktop. Cookie data is used to keep your session active and remember your preferred payment method so you are not re-entering your bKash or Rocket details on each visit. You can clear cookies through your browser settings; doing so will log you out and reset those preferences. Account data is held on secured servers with access restricted to authorised operations staff only.

SSL Encryption

Every page of your account session runs over SSL. Your login credentials, wallet references and personal details are encrypted in transit — on both mobile and desktop access.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to store your last payment method — bKash, Nagad or Rocket. No third-party advertising cookies are placed on your device.

Data Retention

We hold account and transaction data for the period required under applicable regulations in supported regions. After that period, inactive account data is deleted from our systems.

Access Requests

You can request a copy of the personal data we hold on you at any time. Verification requires you to confirm the phone number registered to your bKash or Nagad wallet on the account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what data we hold on your account, request a correction or ask us to delete information, our support team handles those requests directly. You can reach us through live chat on the site, by email, or through the in-app message thread. We aim to acknowledge your request within one working day and resolve it as quickly as the verification process allows.

Team online

Live Chat

Start a chat session from your account dashboard. Our support team can pull up your data record and confirm what is held against your profile.

Email Support

Send your data request or privacy query by email. Include your registered phone number — the one linked to your bKash or Nagad account — so we can verify ownership quickly.

In-App Message

Use the message thread inside your mobile account to raise a privacy concern. We keep the conversation log so nothing gets lost between sessions on different devices.

Common Questions About Your Privacy at 5jeta

Here are the questions we get asked most often about how personal data is managed on the platform. If yours is not covered here, reach us through live chat or the in-app message thread.

We collect your name, phone number, email and the payment method you register — bKash, Nagad or Rocket. We do not collect more than what is needed to run and verify your account.

No. Your wallet PIN stays inside your own bKash or Nagad app. We only hold the transaction reference and your registered wallet number to match deposits and withdrawals to your account.

Yes. You can request deletion through live chat or email. We will verify your identity using the phone number on your account and process the request subject to any retention rules that apply in supported regions.

We use cookies to keep your session active and remember your preferred payment method. You can clear them in your browser settings at any time, though this will log you out and reset your saved preferences.

Access is restricted to authorised operations and support staff only. Your data is not shared with advertisers or unrelated commercial partners at any point.

We retain account and transaction data for the period required under applicable regulations in the eligible regions we serve. After that window, inactive account records are removed from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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